My version of HedgeDoc is: 1.10.3
What I expected to happen:
I’ve only started using Hedgedoc very recently (1 month) and it has been a good experience using it for my notes in my browser (firefox) on an Ubuntu device.
What actually happened:
A few days ago, I had trouble accessing my notes with the error “Problem loading page”. It seems like the server (https://hedgedoc.jnwlabs.com) can’t be accessed during certain times of the day as this morning it worked again but the same issue occurred in the afternoon.
I already tried:
Using different browsers (firefox, chrome, microsoft edge). Logging in on another device, however, my notebooks don’t seem to be synced to my account so it is only blank. Uploading history doesn’t work (although it doesn’t have the content anyway). I saved the notebooks but I want to edit them rather than just read them. Access through the link results in the same issue.
Appreciate any advice and support, thanks.
Hi @ellenye and welcome to the HedgeDoc community!
First of all regarding your mentioned availability problems with the instance: Did you encounter any error messages in the server log during the time you weren’t able to access it?
Furthermore your instance seems to be running an outdated version. Updating it to the newest release ensures you have the most up-to-date bugfixes and security fixes.
HedgeDoc itself stores all notes in the database on the server, so there is no need to sync them across different clients. Each note is identified by its unique URL.
The history however stores only the links to these URLs. If you were logged-in while creating the notes, this history is stored on the server as well and you can just login on another device to see your history there.
If you didn’t login, the history is stored locally on your device. Only in this case you need to manually export and import the history again or copy the links to your notes out-of-band. The notes itself remain stored and synced via the server.
I hope this helps with your problem.